JSM Airport Services, LLC (a subsidiary of JSM & Associates, LLC), a growing company headquartered in Central Florida, is seeking a professional, skilled Control Room Operator to become a member of our team at the George Bush Intercontinental Airport (IAH) service site in Houston, TX.  This full-time, non-exempt position will have varied responsibilities, including, but not limited to, the coordination of support to assist in the maintenance of the airport Baggage Handling Systems (BHS).

Benefits:

• Comprehensive health and wellness benefits
• Expanding company with professional growth potential
• Paid Time Off
• Paid Holidays
• Employee assistance program
• Retirement savings plan with company match
• Education and tuition assistance program
• Employee Discounts
• Uniforms provided by company
• $125.00 towards work boots (Grainger)

Key Accountabilities:

• Report on BHS (Baggage Handling System) alarms/events to inspect, clear blockages/jams, and repair failed equipment as appropriate
• Coordinate personnel and resources to ensure minimum service requirements are maintained
• Coordinate with stakeholders and BHS related inquiries by person/telephone in a courteous and efficient manner
• Control Room Operator(s) shall be attentive of the condition of the entire BHS at all times in order to respond immediately to events and/or possible blockages/events and/or unusual behavior, including but not limited to:
  • Jams
  • E-Stops
  • Faults
  • Security
  • Equipment malfunction
  • Incorrect operation
  • Incorrect routing of baggage
  • Power outages
• Control Room Operator(s) shall be proficient and trained on proper use of all equipment and interfaces within the BHS control room, including but not limited to:
  • Workstations based on Microsoft Windows operating systems
  • Customized applications to monitor BHS operations
  • Customized applications to monitor and identify baggage routing
  • Radios
  • Telephone systems
  • Reporting/Recording the schedule of events
  • Startup procedures
  • Implement call tree notifications based on equipment failures
  • Implement fallback procedures in accordance with adopted practices
  • Other duties as necessary to support control room operations
  • Safety and Compliance Training as Required.

Required Work Experience:

• Experience with computer software applications (i.e., MS Office, ERP, etc)
• Excellent communication and problem-solving skills, including the ability to maintain composure under stress, offering solutions to resolve issues.
• Ability to interact professionally with a diverse group of individuals, including executives, managers, and subject matter experts
• Excellent organizational skills, with the ability to manage time effectively to meet deadlines
• Possess the versatility, flexibility, and a willingness to work with constantly changing priorities
• Ability to work independently, as well as a member of various teams

Qualifications:

• Must be able to work as scheduled (this is a 24 hour/day, 7 day/week operation), with the successful candidate working Sunday to Wednesday or Wednesday to Saturday, 11:30 hours/day, 3 days/week and 5:30 hours/day, 1 day/week (Wednesday is the short day of the four days). . .and will include holidays if the holiday falls on a scheduled workday
• Must be able to read, write, speak and understand English
• Must be able to undergo a 10-year background check and be able to obtain/maintain security clearance
• Must possess a valid drivers' license (with a clean driving record)

Educational Requirements:

• High School Graduate or General Education Degree (GED)

The successful candidate must be able to pass a drug screening, a drivers' license check and validation, federal fingerprinting, and security threat assessment, as well as airport security badging.

Diversity, Equity, Inclusion & Equal Employment Opportunity at JSM:

At JSM, we recognize that Diversity, Equity, and Inclusion is Good for Business.

Our goal is to attract good job candidates, retain our best employees, and create a more engaged and productive workforce.  We want all our team members to feel safe, valued, respected, and involved in their role at JSM. Together, we unite for diversity and inclusion. JSM is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where employees excel based on personal merit, qualifications, experience, ability, and job performance.

JSM Airport Services/JSM & Associates is not accepting unsolicited assistance from search firms for this position - no phone calls or emails will be accepted.  Thank you.