JSM Airport Services, LLC (a subsidiary of JSM & Associates, LLC), is accepting applications for a professional, skilled Baggage Handling System (BHS) Supervisor to become a member of our team at the Orlando International Airport (MCO), located in Orlando, FL.  This full-time, non-exempt position is a first-line management position with varied responsibilities, including, but not limited to, the satisfactory maintenance of the airport Baggage Handling Systems (BHS).  The BHS Shift Supervisor has a primary goal to plan, manage, and direct all maintenance activities.  This will include the oversight of employees, production and efficiency, making sure the operation is running smoothly, quickly, efficiently, and safely. This position is also responsible for achieving efficient and quality work production, maintaining quality standards and volume requirements, and to accomplish goals and objectives set forth in the company’s strategic plan.

Responsibilities:

• Assist with the development of long and short-range plans, policies, operating procedures, and objectives
• Coordinate activities in areas of scheduling, production, maintenance, staffing, training, and other related functions
• Maintain close surveillance over operations through staff meetings, observation, and personal contact to assure timely production and schedules, utilization of personnel, machines, equipment and facilities
• Motivate and challenge the technicians towards metrics that enhance and visualize their individual goals in each work area
• Act as liaison between management and technicians to keep personnel informed of matters of communications, decisions and policies
• Promote quality work practices, insuring “Level One” corrective and preventive maintenance is performed and reported accurately
• Enforce good discipline, providing fair and consistent counseling to subordinates
• Administer and enforce policies, procedures, and rules for personal safety, conduct, uniform appearance, and housekeeping
• Support sub-contractors (if any) that aid in the operational requirements of our customer, insuring the sub-contractor is following set policies and procedures
• Have a working knowledge of safe work principles and habits; champion a culture of zero recordable incidents
• Supervise and coordinate various programs essential to the operation procedures such as training, safety, housekeeping, and cost reduction
• Maintain staffing requirements and assist with the interviewing process both internal and external
• Perform other related job duties as assigned

Core Values: 

The tasks performed will be performed in an environment which includes people of all ages, races, genders, ethnicities, religions, job status, etc.  Professionalism is required at all times, as well as the ability to effectively interact with all types of persons and situations.  This is a customer service driven industry and the values listed below are key to job success, as well as customer perception.  A BHS Supervisor should employ these values daily while on the job and in everyday life.  These include:

• Safety – Conduct oneself in a manner that ensures the safety of yourself and others around
• Social Awareness – The ability to interact with all types of people and also understand the situation that one is in and act appropriately and accordingly
• Proper Judgment – The ability to assess a situation, and react accordingly in an appropriate manner.  Make good decisions based on a multitude of situational experiences.
• Responsibility – Ability to accept responsibility and account for actions
• Willingness to Learn – Desire to learn and retain knowledge.  Ability to accept instruction from senior staff 
• Structured Planning – Ability to remain focused and organized while furthering oneself
• Pride – Take ownership and perform at your best so that one feels happy and proud of the accomplishments
• Problem Solving – The ability to analyze a situation and respond accordingly within the guidelines of the company and customer
• Honesty/Integrity – Ability to be truthful and have others view you as a trustworthy person
• Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards/norms
• Communication – Both verbally and non-verbally, effectively to all people

Qualifications:

Education:  High School Graduate or General Education Degree (GED);

Work Experience:  Two (2) years of experience in a leadership role, with at least two (2) years of experience with BHS

Computer Skills:  Proficiency in Microsoft Office Suite:  Outlook, Excel, Word, Access, and Power-Point.

• Must be able to read, write, speak and understand English
• Must be able to exhibit excellent written and verbal communication skills
• Must be able to exhibit excellent organizational skills
• Must be able to manage time effectively to meet deadlines
• Must be detail-oriented and exhibit strong interpersonal skills
• Must be customer service oriented
• Must be able to handle a dynamic work environment within defined deadlines
• Must be able to organize and prioritize work with consistent follow-through
• Must be able to demonstrate the ability to work well on an independent basis, or on many different teams on simultaneous projects
• Must be able to work different shifts, including holidays and weekends, covering a 24/7 operational schedule
• Must exhibit an exemplary work ethic (integrity, sense of responsibility, emphasis on quality, discipline, sense of teamwork, reliability, appearance, character, attendance, etc.)
• Must be motivated; a “self-starter”

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

The employee is occasionally required to sit, climb or balance, stoop, kneel, crouch or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job may include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Additional Requirements: 

The BHS Shift Supervisor must be flexible with regards to an assigned work schedule (the specific shift for this position has not yet been determined); shift assignments are determined based on the needs of the airport and the company, together with a supervisor's strengths, skill set, and experience.  Must be able to work as scheduled (this is a 24 hour/day, 7 day/week operation), with the successful candidate working Sunday to Wednesday or Wednesday to Saturday, 11:30 hours/day, 3 days/week and 5:30 hours/day, 1 day/week (Wednesday is the short day of the four days). . .and will include holidays if the holiday falls on a scheduled workday.

The applicant must be able to successfully pass a drug screen (we promote and maintain a Drug Free Workplace), a driver license check and validation, federal fingerprinting and security threat assessment as well as airport security badging; security clearance must be maintained for continued employment.  

Compensation:

• Hourly Pay Rate:  Up to $32.00 (Dependent on Experience)

JSM Airport Services and JSM & Associates are equal employment opportunity employers; we adhere to a policy of making employment decisions without regard to race, color, religion, disability, protected veteran status, national origin, ancestry, gender, age, sexual orientation, or gender identity.  

JSM Airport Services/JSM & Associates offer a competitive compensation and benefits package including medical, dental and vision coverage, life and disability insurance, 401(k), and paid time off.

JSM Airport Services/JSM & Associates is not accepting unsolicited assistance from search firms for this position - no phone calls or emails will be accepted.  Thank you.